Did you forget to mention the payment reference with your payment or did you include the wrong reference? Mistakes happen, no problem!
Timely processing of your order is important!
It is important to make the payment again with the proper payment reference to process your order on time. Especially in case of renewals it is important for your payment to be received on time. Lets say your domain name is deleted because your payment isn't processed on time, you will have to pay much more to reactivate the domain name.
Payment with the incorrect payment reference is automatically reimbursed!
The payment you made with the wrong payment reference will automatically be reimbursed to your bank account. It takes between 2 and 10 work days before the money is deposited into your bank account.