1. Stephen Member

    Two Factor Authentication Out Of Sync

    Topic posted on: 04-07-2020 at 14:11

    Fairly regularly the two factor authentication goes out of sync and I have to dive into the back end to switch it off to access my Joomla admin (and subsequently reset it again). What's causing this and how do I carry out a reset somewhere to restore it. Alternatively who do I contact and how do I do this as the ticket system is impossible to find.

  2. Fabien Versio staff
    Reply posted on: 04-07-2020 at 15:28

    Hi, I've synced the server time now. Can you please check if you still encounter issues. You can contact us on support@versio.nl .

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  3. Stephen Member
    Reply posted on: 08-07-2020 at 12:49

    Hi. That's fixed it, thank you. I do find that it is a fairly regular problem, maybe every third or fourth log on. I don't log on that much, only for Joomla updates and the occasional tidy up, but that's it. Is it possible to keep the servers in sync by being automatically set to a time server?

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